FAQ Cancellation Policy Privacy Policy

 

Will we be paddling in double or single kayaks?
Kayakers will be paddling in tandem (double) 18 ft. Looksha T Tandem kayaks manufactured by Necky Kayaks.

Are single kayaks available?
We only offer tandem (double) kayaks, due to their stability.

How early should I arrive for tour?
Please arrive at least 30-60 minutes prior to confirm your booking, receive gear and review safety protocol prior to boarding. Tours will not be delayed to accommodate late arrivals.

How long is the tour?
Trips are approximately 4-5 hours long, plan to kayak around 2 hours (approximately 5 miles).

Should I book in advance?
We do recommend booking in advance, as tours tend to sell out.

How many people can go on a tour?
We can take up to 36 customers on a tour.

What should I wear?
Please be prepared for rain or cold weather with appropriate layers. We provide personal flotation devices that must be worn at all times. Wetsuits are available upon request.

Are food and beverages allowed?
You are welcome to bring your own snacks and beverages; however, we do not allow large coolers or alcoholic beverages on board.

What should I bring?
Please be prepared for rain or cold weather with appropriate layers. You may bring food and beverages aboard. We recommend bringing sunglasses or a hat, sunscreen, insect repellent and shoes or sandals.

Are there restrooms available?
Yes, all boats are equipped with restrooms and will be available the entire tour.

Is this tour safe for children? What are the recommended ages for kids?
We don’t recommend this tour for babies, toddlers or smaller children. It is best suited for children who are comfortable paddling a kayak. Please keep in mind it’s a long day and each child will be in their own seat on a kayak.

Are there weight and size restrictions?
Yes, the maximum weight capacity for two paddlers is 625 lbs. The cockpits are 17.3 by 35 inches in size and they are elongated. The maximum width is 17.3 inches. If you cannot fit into a space of about 17 inches it is highly likely you will not be able to fit into this space.

Do you provide dry bags?
Dry bags are available to rent in our pro-shop before the tour.

What if it rains?
We do paddle in light rain, however, the tour will run weather permitting with a safety first mindset. A back up trip will be offered in case of a weather day where we cannot safely kayak the Pictured Rocks. Paddling will be done with the wind at the paddlers back whenever possible.

Do I have to be experienced in kayaking to go on this tour?
No previous kayaking experience is necessary for this tour. A basic safety and paddling course will be provided prior to the experience. There will also be ACA trained kayak guides with a safety first mindset available at all times and a passenger boat nearby for convenience and safety.

Where is Pictured Rocks National Lakeshore located?
The Pictured Rocks National Lakeshore is located between the towns of Grand Marais and Munising on the southern shore of Lake Superior.

What will I see on the tour?
We will paddle the most picturesque portion of Pictured Rocks. Highlights of the tour include Lovers Leap, Rainbow Caves, Indian Head, Grand Portal, Battleship Row, Flower Vase, Chapel Cove and Chapel Rock.

Where do we meet for the kayak tour?
You will meet at our office located at 1348 Commercial St. Munising, MI 49862.
Please arrive at least 30 minutes prior to confirm your booking, receive gear and review safety protocol prior to boarding.

What type of payments do you accept?
We accept cash and all major credit cards.

Do you sell gift certificates?
Yes, please email us at info@picturedrocks.com or call (906) 387-2379.

 

Do you provide outfitting equipment?
We provide 18 foot Looksha T Tandem Kayaks, personal flotation devices and spray skirts. Wetsuits are available upon request.

 

What is your refund policy?
A purchased tour ticket will be eligible for a refund or an exchange up to 48 hours before the scheduled tour time. If Pictured Rocks Kayaking cancels a kayak trip, you will be provided with a full refund or an alternative* tour may be offered at a reduced rate if weather permits. All exchanges are dependent on availability. NO REFUNDS or EXCHANGES will be granted after the time of your scheduled tour. NO EXCEPTIONS. To exchange or refund your ticket for another time, please call us immediately at (906) 387-5500. If a cruise is cancelled due to weather, an alternative option may include a tour of Grand Island if weather permits. This tour will be offered at a reduced rate. No tour will be refunded once they have started.

What is your cancellation policy?
Pictured Rocks Kayaking reserves the right to cancel a scheduled cruise for any reason up until the time of departure. Cancellations are unlikely EXCEPT in the event of inclement weather. Typical weather conditions that warrant cancellations are high winds on Lake Superior causing high waves along the lakeshore, dense fog along the lakeshore, or severe lightning nearby on Lake Superior. Weather conditions on Lake Superior do change quickly and while we are pleased to make as many trips as possible, safety is our greatest concern. Please be advised of this especially if you are traveling from a long distance or have an extremely inflexible schedule. You may call our ticket office with concerns about a cancellation the day of your cruise.

Do you take large groups? 
Yes. Please contact us for details on booking your group. Please call us (906) 387-5500 or email:  info@picturedrocks.com.

Are there any group rates?
Please contact us with more details about your group. Give us a call: (906) 387-5500 or send an email: info@picturedrocks.com.